Abandoned Find A Doctor Journey Email-UPMC-FAD-005

Goal

If a known user (has email address or subscriber ID) visits Find A Doctor web page on the upmc.com site and does not visit the site in the next 7 days then send an email

Collect

Touchpoint

• Find A Doctor
  • http*://findadoc.upmc.com

Interaction Point

• UPMC-FAD
  • /FindADocSearch.aspx
    • Activity Capture Point: FAD Browse
      • Proposition: Find A Doctor
      • Activity Type: Browse
    • Offline Optimization Point: FAD Journey
      • Offline Action: Add to Find Doctor Journey

External Data

• Find Doctor Journey DA
  • Type: JSON Push Web Service

Orchestrate

Eligibility Rules

• “Recognized – Known”
• “Email-UPMC-FAD-005 – Days Since Last FAD Visit”
  • time between now and Last occurrence Last Visit to Find Doctor in days

Action

• Email-UPMC-FAD-005 – Add to Find Doctor Journey
  • Data Structure: Find Doctor Journey Schema used for Create a record in Find Doctor Journey DA
  • Proposition: Find A Doctor
  • Eligibility: Recognized – Known

Configure

Proposition

Find A Doctor

Activity Type

• Browse (BRWS)
  • Lifecycle Stage: Education

Data Structures

• Days Since Find Doctor Last Visit
  • Type: Pull
• Find Doctor Journey Schema
  • Type: Push

Status

Outstanding Work